Package lifecycle. Arrival, management, and release.
This application was fun because it solidly lives in the real world. Delivery people are mainly concerned with the physical aspect of delivering packages and software is usually an obstacle.
There's scanning packages, reporting broken packages, delivering items to the wrong address or wrong person, forgetting to scan items, and all of that contributes to a large tracking and status system used by admins.
Package Arrival
When packages arrive to a Hub, into the system as quickly as possible is the goal. We increased the speed of scanning by batching the data in uploads to the server every 2 seconds.
Package Management
I redesigned the app with titles on every page, easier to scan table rows, explicit actions, and modals for focused work
Viewing package details on desktop or mobile
Editing package details on desktop or mobile
Releasing a Package
The Release feature was redesigned and bulk release was added as a speed feature.
Before & After. A look around the app
Take a look around some of the worst offending pages of the app, and how they ended up being redesigned.
Managing packages in mobile view
The client's settings for their instance of Mailroom
Reporting tools that were using graphs to signal pass / fail metrics.
The main Management view
Contribute value. Design doesn't end at handoff
Startup culture is fast paced and hectic. During my time at Smiota, I influenced product strategy, helped find effective ways to scale the solution, documented use cases, learned the technical limitations of the system, talked directly to customers, and pitched new features in sales calls.
Many situations in the project pushed me beyond being just a designer.
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